LASH ENVY STUDIOS POLICIES

ARRIVAL Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. Initial_____

CHANGING YOUR APPOINTMENT A minimum of a 24-hour notice is required to reschedule/cancel a booked appointment or a $25 fee will be charged. Our stylists work on commission so if they don’t have an appointment, they don’t have income. Initial_____

CANCELLATION OR NO SHOW As a courtesy, appointment reminders are sent out 48-72 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged $25 as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged $50 as a cancellation fee or if you are a member, we will use one fill. No shows are charged $50. Initial_____

OTHER ARTISTS’ WORK. If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. This will be discussed and fully explained to you prior to any service being performed. Initial_____

REFUND POLICY You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30-minute touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, you will be charged full price for the service. Initial_____

__________________________ _______________________________ _____/_____/ 2020Client Print Name Client Signature Date

Waiver & Release Form

Initial______I understand there are risks associated with having artificial eyelashes applied to and/or removed from my existing eyelashes, and that notwithstanding the utmost of care in the application or removal of these products, there still exist risks associated with the procedure and product itself, which include, without limitation, eye irritation, eye pain, discomfort, and in rare cases, blindness when improperly handled.

Initial______I authorize my Lash Envy Studios Professional to perform the semi-permanent eyelash extension procedure. I understand this procedure requires individual synthetic eyelashes to glued to my own natural lashes/brows. I understand that it is my responsibility to remain still during the application and to keep my eyes closed during the entire process until otherwise advised. I understand that it is my responsibility to remove my contacts prior to application of extensions. I have been fully informed as to the methods and procedures concerning the semi-permanent eyelash/brow extension application. The known risks of the cosmetic procedure I have chosen have been disclosed to me. Some cases may result in other complications such as transient eye redness and irritation and allergic reaction to the adhesive, under eye gel pads or tape, or any other products used. If at any time I am uncomfortable with the extension procedure, I will inform the stylist and s/he will gladly rectify the problem, including ending the session if necessary. It has been represented to me that no guarantees, warranties, promises commitments, or other statements as to the results of this service have been made, and I acknowledge that I have received no particular representations or guarantees, and I am consenting to the procedure at my own risk. I have revealed or disclosed on the Client Registration & History Form all conditions and circumstances regarding my health and health history, medications being taken and any past reactions to products used or medications taken. Additional concerns could occur or be discovered during or after the procedure, which could affect my ability to tolerate the procedure.

Initial______I understand the longevity of my eyelash extensions requires my careful maintenance. I understand basic make-up application and normal lifestyle can resume after the application. However, during the first 24 hours after the application I should avoid replacing contact lenses, water, liquids, steam, excessive heat, and cosmetics (skincare, mascara, etc.) for extended longevity and flexibility of my eyelash extensions. I also understand that even after the first 24 hours, I need to avoid the following activities: excessive swimming, sauna, steam rooms, pulling on lashes, using oil-based or waterproof cosmetics or cleansers. Using mechanical curlers or crimping lashes in any way is not recommended while wearing eyelash extensions. Eyelash lifts or tints are not recommended when wearing eyelash extensions.

Initial______ I, as herein signed, release, give up, acquit and discharge Lash Envy Studios (Lash Envy, LLC), my Lash Envy Trained Professional and/or anyone affiliated with Lash Envy, LLC (DBA Lash Envy Studios) including any partnership, corporations or company associated with said individual/business from any claims or damages of any nature. I agree to pay any costs of legal services necessary to further effect or confirm said release. I further agree that this release shall be in contemplation of any possible damages, either known or unknown at the signing of this waiver and release form, and said damages are specifically waived following the signing of this waiver and release form. I further agree to hold Lash Envy, LLC DBA Lash Envy Studios and any employee or contractor nameless and harmless from any and all damages. I release Lash Envy, LLC DBA Lash Envy Studios and all employees or contractors from any responsibility for pre-existing conditions I have not revealed, or any consequential change to those conditions that arises subsequent to the procedure. I understand that I am responsible for any medical treatment I may need to receive as a result of getting this procedure. I accept full responsibility for these and any other complications, which may arise or result during or following the eyelash extension procedure(s), which are to be performed at my request.

(Optional) I, the client herein signed, hereby give Lash Envy, LLC and its employees/contractors, the absolute right and unrestricted permission to take, use, and display photographic images of me, through any form of media (print, digital, electronic, broadcast, or otherwise) at any location for art, advertising, media release news articles, marketing, publicity, archival, or any other lawful purpose. I waive any right to royalties or other compensation arising from or related use of photographic images of me.

I acknowledge that I have read and agree to the provisions, terms, and conditions provided in the Lash Envy, LLC (DBA Lash Envy Studios) Waiver and Release Form. I agree to assume all risks of injury associated with eyelash/brow extension application, and agree to hold harmless Lash Envy, LLC, the Professional and/or anyone affiliated with said professional by signing below.

Signature: Printed Name:

Parent/Guardian Signature: Printed Name:

List someone you think would be interested in lash extensions, and receive $10 off YOUR next service!

Name:________________________Email:__________________________Ph:______________________

This is a legal agreement between the person (“Customer”) agreeing to these Terms of Service (“Terms”) and the applicable contracting entities at www.lashenvystudios.com. Also referred to as Lash Envy, LLC & Lash Envy ll, LLC, dba Lash Envy Studios. By accepting these Terms, signing a Form, or using the Services, you represent that you are of legal age and have the authority to purchase the services and products available at lashenvystudos.com-. Terms and Conditions and Privacy polices are available at https://www.lashenvystudios.com in each case, as applicable (collectively the “Agreement”). You further confirm that you have obtained all necessary approvals to enter this Agreement, or as required by law or your internal policies such as minors.

Changes to Services. We reserve the right to enhance, upgrade, improve, or modify features of our Services as we deem appropriate and at our discretion.. We may offer additional functionality to our standard Services or premium feature improvements for an additional cost. Proprietary Rights. You acknowledge that we or our licensors retain all proprietary right, title and interest in the Services, our name, logo), and any related intellectual property rights, including, without limitation, all modifications, enhancements, derivative works, and upgrades thereto.

• Services Booked. You may book Services using our online booking processes or by phone. Acceptance of your Booking is subject to putting a credit card on file to hold the appointment. Each Appointment shall be treated as a separate and independent Order.
• Fees and Payment. You agree to pay all applicable, undisputed fees for the Services on the terms set forth in our Agreement. Services are final and non-refundable. You are responsible for all fees and charges you incur including late cancel fees and no-show fees. You agree that we may charge any of your payment methods on file with us for your Services, membership or products in general, and we may take steps to update your payment card information (where permitted) to ensure that payment can be processed. We may, where permitted by applicable law, suspend or terminate your Services if at any time we determine that your payment information is inaccurate or not current, and you are responsible for fees and overdraft charges that we may incur when we charge your card for payment. We will not agree to submit invoices via any customer procure-to-pay online portal or Electronic Data Interchange (EDI) portals. We reserve the right to update the price for Services at any time and price changes will be effective as of your next billing cycle for Members or at the time of the service. In accordance with applicable law, we will notify you in a timely manner of any price changes by publishing on our website, emailing if you are a Member, or quoting you.
1. Sales, Promotional Offers, Coupons and Pricing. Sales, promotions and other special discounted pricing offers are temporary and may expire. We reserve the right to discontinue or modify any coupons, credits, sales, and special promotional offers at our sole discretion.
3. Disputes; Delinquent Accounts. You must notify us of any fee dispute within 3 days of the date services rendered, and once resolved, you agree to pay those fees within 15 days. We may, on notice to you, suspend or terminate your Membership and/or Service if you do not pay undisputed fees, and you agree to reimburse us for all reasonable costs and expenses incurred in collecting undisputed delinquent amounts.

Taxes and Withholding. You are responsible for all applicable sales, value-added, goods, withholding fees imposed by any government entity or collecting agency based on the Services. In all cases, you will pay the amounts due under this Agreement to us in full without any right of set-off or deduction.

Membership Terms. The commitment for your purchase of Services/Memberships will be as specified on an Agreement and begins on the Effective Billing Date you choose. The Memberships will automatically renew and may be cancelled by giving us a written 30-day cancellation notice. You will be billed one last time with any credits available for use within the next 90-days at which time they will expire.

1. • Your Privacy and Security. We maintain a global privacy and security program designed to protect your information and any associated personal data we may collect and/or process on your behalf. You understand that your personal data may be processed in connection with your use of our Services, software, and websites which are provided via equipment and resources located in the United States

1. • Your Accounts. You are solely responsible for (i) all use of the Online account by you. We do not send emails asking for your usernames or passwords, and to keep your accounts secure, you should keep all usernames and passwords confidential. We are not liable for any loss that you may incur if a third party uses your password
   • COMPLIANCE WITH LAWS. In connection with the performance, access and use of the Services under the Agreement, each party agrees to comply with all applicable laws, rules and regulations including, but not limited to privacy, and data protection laws and regulations or account. We may suspend the Services or terminate the Agreement if you are using the account in a manner that is likely to cause harm to us or if we have reasonable grounds for suspecting any illegal, fraudulent, or abusive activity on your part. You agree to notify us immediately and terminate any unauthorized access to the account or other security breach.